Attendee Cancellation
1. Deadline
Cancellations must be submitted no later than 24 hours before the published
start time of the conference’s opening keynote, based on the conference’s official time zone of Eastern Standard Time. Cancellations received after this deadline are not eligible for a refund. All cancellation requests must be submitted in writing to
events@ocali.org.
2. Refund Eligibility Based on Payment Status:
No Payment Received
Credit Card Payments
-
If payment was made by credit card, a refund will be issued to the original payment method, minus any non‑refundable credit card processing and refund fees charged by the payment processor. Refunds typically appear in the associated account within 3–5 business days, depending on the issuing bank.
Check Payments
3. Non‑Attendance
Individuals who do not attend the conference and do not submit a cancellation request by the deadline are considered no‑shows and are not eligible for refunds.
4. Partial Attendance
Refunds are not provided for partial attendance or missed sessions.
5. Exceptions
The conference reserves the right to make exceptions or adjustments in the event of circumstances beyond the attendee’s control (e.g., widespread technical outages, natural disasters, institutional restrictions). Such exceptions are made at the discretion of the conference planning team and are not guaranteed.